VTC Concierge
A white-glove customer experience program.
Strategic customers get a dedicated concierge experience — one number, one team, one accountable partner.
VTC Concierge is our highest tier of customer engagement. It pairs you with a dedicated account team, a named technical lead, and a single escalation path for everything you buy from us.
From procurement to project delivery to managed services, your concierge team makes sure nothing falls through the cracks.
What's Included
- Dedicated account executive
- Named technical account manager
- Quarterly business reviews
- Priority escalation
- Roadmap and lifecycle planning
- Custom reporting